Shipping/Warranty/Returns

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Shipping and Orders

All orders received will be confirmed and shipped within 24-48 hours from our Ottawa warehouse based upon product availability. If we are unable to fulfill your order within an acceptable time frame we will notify you upon receipt of your order.

The majority of our products are shipped “flat packed” with minimal assembly required. We will do our best efforts to insure your furniture arrives in good condition with out any damage. Should you experience any troubles with shipping please contact us and we will resolve the issue immediately.

Warranty

ReOrient furnishings offer a 1-year manufacturer warranty against workmanship in defects and materials on all furniture. If you feel that your furniture has been subject to a manufacturing defect please e-mail us with your contact information, proof of purchase, and the problem you are experiencing and we will respond to your issue within 24 hrs.

Returns

ReOrient will accept returns of purchase up to 30 days after the purchase date. The product must be returned in its original condition and packaging with proof of purchase. If you purchased a product from one of our retail partners please contact them directly.